ADT A Warning for Home Security Shoppers
When it comes to home security, peace of mind is priceless. Unfortunately, my experience with ADT has been anything but peaceful. If you’re considering ADT, I urge you to read on and learn from my costly mistake.
The 3-Year Trap from ADT
ADT’s 3-year contract felt like a prison sentence. Once you’re in, there’s no escape, even if the service disappoints or your circumstances change. It’s a classic bait-and-switch tactic – lure you in with promises of security, then lock you down for the long haul.
Price Hikes and Service Dives
Each year, like clockwork, ADT hikes up their prices. Meanwhile, the quality of service seems to be on a perpetual decline. It’s a frustrating combination – paying more for less.
Customer Service Nightmare
Need help? Brace yourself for a battle with ADT’s customer service. The automated phone system feels like an endless maze, designed to frustrate and deter you. When you finally reach a human, don’t expect much. Their knowledge and helpfulness are often questionable, leaving you feeling even more exasperated.
The Verdict: Look Elsewhere
ADT might be a big name in home security, but in my experience, they’re not worth the hassle or the expense. Don’t fall into the same trap I did. Take the time to research other options. There are plenty of security companies out there that offer better value, superior service, and more flexible terms.
Remember, your home security is too important to compromise. Choose wisely, and don’t settle for anything less than the best.
Warning for Home Security Shoppers
Locked into a 3-year contract, feeling like a prisoner in my own home. Every year, the prices creep up, but the service quality? It’s in a nosedive. Customer service? Forget about it. You’ll be stuck navigating a maze of robotic phone calls before (maybe) reaching a human who’s about as helpful as a chocolate teapot.
Seriously, do yourself a favor and explore other options. There are plenty of security companies out there that actually value their customers and don’t treat them like ATMs.
Some other ADT feedback from their customers
ADT is a titanic waste of money. I’ve had it for almost 10 years, and I keep forgetting to cancel. I just need to call them and cancel it. It’s a security system, which means as long as we don’t need it, we don’t think about it. It functioned. When the cats would knock something over and we were away, we would get a phone call asking if things were okay, which is fine. That’s good. That’s what they’re supposed to do.
There was a time when ADT would offer maintenance on their devices, but six years ago, that sort of customer service vanished. When I asked them about swapping out a battery so my system would work, I was told, “The instructions are online.” My unit has had low battery for the past two years and not one time have I received any calls that said, “Hey, this is ADT Monitoring. We’re just noticing your system’s offline.” That just tells me they’re there to collect money.
NickAtlanta, GA
I tried out ADT because I got good internet where I live. Their sales representative and the installation were fine. The features of my service package are okay as well. Their service, on the other hand, is an actual joke. Three months in, one of my cameras quit working and they couldn’t send anyone out. In order to fix it,
I would have to take off work, go home, and do some kind of virtual crap with it. But I already went through all their stuff to reset it and do everything that they were having me do over the phone. They wouldn’t send anybody out until I did that and by the time I got through with that, another camera had quit working.
Again, I could not get any of them to come out and do anything to take care of that. So I bought two new cameras and got them working myself. And now, I only have one camera out of four that works and picks up anything. I’m fixing to drop them and go back to some Canary cameras, which I’ve had for eight years and they still work fine. I make sure to tell everybody not to buy ADT products because they don’t take care of you once they install and they really don’t care.
I’ve also replied to some of their emails with comments and they never even respond.
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ADT A Warning for Home Security Shoppers
Warning for Home Security Shoppers